Rest assured, we have partnered with trusted shipping carriers such as FedEx, UPS, EMS, and Korea Post (for economy shipping) to handle the delivery of your orders. Our dedicated team will carefully select the appropriate shipping carrier based on each specific order transaction to ensure a smooth and efficient process.
For express shipping via FedEx and UPS, you can expect an average shipping lead time of 5-7 days after payment completion. If you opt for EMS, the average delivery time will be around 7-10 days. For more cost-effective shipping via Korea Post's economy service, the estimated delivery time is typically between 14-20 days.
To keep you informed and updated, a tracking number will be automatically provided on the shopping mall page. This will allow you to easily monitor the progress of your shipment. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our friendly customer support team. Your satisfaction is our top priority, and we are here to ensure a smooth and hassle-free delivery experience.
Average Shipping Time
3~4 Working days
Mostly less 2lb (1kg)
5~7 Working days
Mostly 5 ~70 lb
7~10 Working days
Mostly 2~ 10 lb
Over 70 lb
RETURN & REFUND
Online Return Policy – How to return a product purchased online from Uniontec:
Returning a product to Uniontec is a hassle-free process. To initiate a return, kindly ensure that the product is in its original packaging and/or box. Then, contact us by using the "Write us" option on our website. In your message, please provide your order history details, including the order number, product MPN (Manufacturer Part Number), and quantity.
Once we receive your request, our dedicated team will guide you to the most appropriate return site based on your location. Rest assured that we will assist you throughout the return process to ensure a smooth experience.
At Uniontec, customer satisfaction is our priority, and we strive to provide exceptional service even when it comes to returns. Please don't hesitate to reach out to us with any questions or concerns. We look forward to resolving your request promptly and efficiently.
Upon successful receipt of your returned parcel, our dedicated team at Uniontec will carefully inspect the product to ensure it meets the necessary conditions for a refund. If the product is found to be in satisfactory condition and meets our return policy guidelines, we will proceed with a full refund of 100%.
We understand the importance of providing a seamless and transparent refund process. Rest assured that we will handle your return with the utmost care and efficiency. Our goal is to ensure your complete satisfaction with our products and services.
If you have any further inquiries regarding the refund process or any other concerns, please feel free to reach out to us. We value your feedback and are here to assist you every step of the way.
Brown Lee Street Address 1: 397 E 54th St Street Address 2: #KV3973 City: Elmwood Park State: NJ (New Jersey) Zip code: 07407-2771 Phone: 201-568-3865
For Eastern & Midwest of USA & PR
Brown Lee Street Address 1: 14916 S. Figueroa St. Street Address 2: #KV39734 City: Gardena State: CA (California) Zip code: 90248 Phone: 310-637-7766
For Western USA & HI
Brown Lee Street Address 1: 776 Buckingham Avenue Street Address 2: Malltail #KV39734 City: Slough State: Berkshire Zip code: SL1 4NL Phone: 0175-361-0400
For United Kingdom & Ireland
Brown Lee Firmenname: Tor 3, Koonect #KV39734 Straße Hausnummer: Adam-Opel-Straße 7 Stadt: Frankfurt (Frankfurt am Main, Hessen) Postleitzahl: 60386 Land: Deutschland Tel : 1515-462-0401
For Germany, Austria & Switzerland
Brown Lee Street Address 1: Calle Mahon, 6 Street Address 2: Bajo B, KS-Hub Malltail #KV39734 City: Las Rozas State: Madrid Zip code: 28290 Phone: 912-511-606
For Spain & Portugal
Brown Lee Street Address 1: 8/130 Scarborough Street Street Address 2: Malltail #KV39734 City: Southport State: QLD Zip code: 4215 Phone: 0422-5959-79
For Australia & New Zealand
Brown Lee (李炳運) 收货地址: 山东省-威海市-荣成市-崂山街道 街道地址: 兴业路89号易海淘 #KV39734 邮政编码: 264300 手机: 150-2155-3010
For Mainland of China
Brown Lee Street Address 1: 16-26 Wang Wo Tsai Street Street Address 2: Sunwise Industrial Building 14/F 1402 #KV39734 City: Tsuen Wan N.T Country: Hong Kong Zip code: 00000 Phone: 852-5911-9978
For HK & Macao
Brown Lee 31 Hancheon-ro Suite Da-219 Dongdaemun-gu Seoul, S.Korea Phone: 82-10-3109-1420 Zip : 02618